There are 5 types of indicators

• Quality: these are used to assess:
  • the certifications which are obtained,
  • the satisfaction of customers and partners,
  • the allocation of research budgets,

• Safety: these reflect the frequency and severity of workplace accidents

• Environment: these reflect the ecological impact of Gaz de France's activities on the environment by measuring such things as:
  • emissions of greenhouse gases and sulphur oxides per business unit,
  • the quantity of waste which is generated and recycled,
  • the proportion of the research and development budget which is spent on environmental protection issues,

• HR and labour: these reflect the diversity and working conditions within the company, by measuring such things as:
  • the stability of jobs,
  • the number of training hours provided per employee,

• Economic: these reflect the economic and financial health of the Group by measuring a number of key aspects: turnover, volume of energy bought, taxation levels, etc.

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