In addition to its historical primacy in natural gas, since July 2007 Gaz de France has also been a supplier of electricity. At your side for 60 years, the Group brings you personalised solutions through its DolceVita® brand, the natural partner for your well-being. One aspiration: to form a sustainable partnership with all your energies.

Commitment 1: Guaranteeing transparency and clarity

• For natural gas, the choice between offerings at regulated prices and offerings at market prices, and information so that you can compare them.
• A fixed price that doesn't change for 1 or 2 years, depending which market offering you sign up for (natural gas and electricity).

Commitment 2: Providing expertise and support

• Home energy efficiency and safety checkups.
• A list of local professionals trained in DolceVita® technical solutions.
• Finance solutions at preferential rates.

Commitment 3: Respecting the environment

• An electricity offering 100% produced from renewable energy sources (hydroelectric).*
• An active partnership with the WWF to promote energy efficiency and renewable energies.
• 76% of the Gaz de France Group's 2007 research budget committed to sustainable development.
• Experts to advise you on your solar power project.

Commitment 4: Fidelity to the Group's public service values

• A toll-free number for customers in difficulty.
• Participation in the Housing Solidarity Fund.
• A partnership with Emmaüs France to combat exclusion.

Commitment 5: Simplifying your day-to-day procedures

• A phone number that is accessible from 8 a.m. to 10 p.m. every day except Sunday.
• Bills in braille for blind and partially sighted customers.
• Compensation on request for failure to make response deadlines (2 working days for e-mails and 8 working days for postal correspondence).

Download Gaz de France's DolceVita® Charter of Commitments (PDF - 990 Ko) 

* Market offering available from June 2008. For 100% of the electricity you buy, Gaz de France buys the equivalent in electricity generated by hydroelectric plants